Shipping Policy
Thank you for shopping with Coupleofthings! We specialize in creating personalized bobbleheads, pet figurines, and custom pet mugs made uniquely for you. Here's everything you need to know about our shipping process:
Production Time
Each custom item is handmade and crafted specifically to your specifications.
Our production timeline typically ranges between 3 business days to 2 weeks.
Please note that during peak seasons (e.g., holidays), production times may extend slightly.
Shipping Rates & Delivery
We offer worldwide shipping.
Standard shipping: Free delivery, 10-20 business days.
Express shipping: 3-5 business days, available at an additional cost calculated at checkout.
Shipping Confirmation & Tracking
You will receive an email confirmation with tracking information once your item has shipped.
Please allow 24-48 hours for the tracking details to update after receiving your confirmation.
International Shipping
International orders may incur additional customs duties, taxes, or fees upon arrival in the destination country.
The customer is responsible for any customs-related charges.
Shipping Delays & Lost Packages
While we strive to meet estimated delivery times, delays may occasionally occur due to customs processing, weather conditions, or other unforeseen circumstances.
If your package is significantly delayed or appears lost, please contact our customer support team immediately, and we will investigate and assist in resolving the issue.
Damaged or Incorrect Items
If your custom item arrives damaged or incorrect due to an error on our part, please contact us within 7 days of receipt.
We will arrange a replacement at no additional cost.
Address Changes & Delivery Issues
Please double-check your shipping address at checkout. If you notice an error after your order is placed, contact us immediately.
We are not responsible for orders shipped to incorrect addresses provided by customers.
Customer Support
For any shipping-related inquiries or assistance, please reach out to us at info@coupleofthings.net.
Thank you for choosing Coupleofthings. We look forward to delivering your personalized items!