Return & Refund Policy
www.coupleofthings.net
We want you to be happy with your one-of-a-kind creation! Because each item is handmade and personalized, there are a few important things to know:
Eligibility for Returns & Refunds
Custom items — including bobbleheads, personalized figurines — are made to order and are non-refundable unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or not as ordered, please contact us within 7 days of delivery:
Email info@coupleofthings.net with your order number, a description of the issue, and clear photos of the product and packaging.
We will arrange a replacement or refund, depending on the situation.
In the case of limited-edition or one-of-a-kind items, store credit may be offered if an exact replacement is not possible.
Refund Process
Once a return is approved and received (if applicable), we will notify you and process the refund to your original payment method within 5–10 business days.
Return Shipping
For returns due to damage, defects, or errors on our part — we do not cover return shipping.
Questions?
We’re here to help! Please contact: